Questions, Brexit Problems and covid 19 rules
Sorry, but due to Brexit, it is unfortunately no longer possible for us to deliver to the United Kingdom
The costs for Export and Import permits, import duties and customs papers
are so high that it makes no sense for us to continue to deliver to the UK.
to put it plainly:
without export and import licenses we are prohibited from selling Items to any person or company in the UK
also not with delivery addresses in other countries.
We are also not allowed to install articles in cars with an English registration.
Questions you can ask on
Questions provided with a sender name, country of origin and provided friendly and polite
will be answered within 24 hours on business days (usually much faster).
E-mails without a sender name, country of origin and not provided friendly and polite cannot be answered.
If you have questions about an invoice or order, please state your order form or invoice number.
Thank you very much for your cooperation.
You can only submit exchange requests, return requests, complaints, repairs and warranty requests via our form.
Since correct handling of your problem is important to us, this is only possible in this way.
Therefore, we cannot respond to all other forms of reclamation.
Problems on the raw materials market caused by Covid 19, the war in Ukraine and the current energy prices.
Dear Customer,
Due to the problems on the raw materials market caused by Covid 19, the war in Ukraine and the current energy prices.
The delivery times are longer than normal and can sometimes be even longer. In particular,
we also have to deal with delays in deliveries from Suppliers where we order the necessary products
for the manufacture of your order. There are also delays with our carriers.
Build in by us in Emmeloord:
During installation, the driver cannot be in the cabin simultaneously with our employee.
Not even in the door opening
The driver can wait while enjoying a cup of coffee in our showroom.
Delivery:
If you have ordered something for delivery, the rules of our delivery service (GLS) or carrier apply.
We will of course keep you informed of any changes to the policy.
We are happy to remain at your service where possible,
and are happy to think along with you during this uncertain period. Do not hesitate to call us for questions.
Finally, we would like to wish you a lot of strength. We hope that you and your loved ones can get through this crisis safely.
Management and employees of Ben's Cabinemeubels Emmeloord Holland