Return shipments
We only accept return shipments if we have confirmed that you may return the concerning article. This confirmation also mentions if the shipping costs are for your or our account. Please click here to fill out the concerning request form The sender’s (person who ordered the article) data must clearly be mentioned on the package’s outside, Unfortunately, we can’t accept packages which don’t clearly mention the sender’s data and/or underfranked packages. You must send the package to the following address: Ben's Cabinemeubels Please read our general conditions>> A small but important selection: Articles on approval Customers are entitled to think over their purchase (approval period) during a period of at least 7 working days after having received the product. Weekends and holidays are not included. During this approval period customers are allowed to open the package and check the product. Within the approval period customers may return the product without giving reasons / without any obligation. You must, however, inform us in advance in writing (E-Mail/Letter/Fax) and comply with our shipping instructions. In case you decide to return the product, we will refund the amount paid (inclusive of shipping costs) within 30 days under the conditions you supply the correct bank details in time, in writing. The costs for shipping the package are at your account. 18a The approval period is not applicable to: Articles which have been bought in our shop in Emmeloord Customized and personalized articles, such as:
These articles can’t be returned after delivery and will not be taken back. Upon your order and payment and production of the article you can’t claim the amount you paid in advance anymore. These amounts must cover the costs we have to make to produce the desired article for you. We hope you understand this. Of course we will do our utmost to make sure the desired article will meet your demands as much as possible. We guarantee the article will be delivered conform the agreement (see invoice and order form description).
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